Season 2026 Open|Pickups from Lahore, Gujranwala, GT Road & Islamabad
Official Company Guidelines
Tour Terms & Policies
Craze Vibe Trips maintains strict family-friendly standards, clear refund & booking rules, 100% prohibition policies, and comfortable coaster transport across Northern Pakistan.
Official Company Guidelines
Tour Terms & Policies
To ensure a safe, comfortable, enjoyable, and well-organized travel experience for everyone, all guests are requested to read and follow the following 19 official terms and policies.
Showing 19 of 19 Policies
Booking & Payments
1. Booking & Advance Payment Policy
- A booking is considered confirmed only after the required advance payment has been received.
- Advance payment is mandatory for seat confirmation and hotel/transport arrangements.
- Seats will not be reserved without payment confirmation.
- The remaining balance must be paid according to the payment schedule communicated by Craze Vibe Trips.
- Customers are responsible for making payments on time.
- Any booking made through a third party or representative remains subject to the same terms and conditions.
Craze Vibes TripsOfficial Policy
Booking & Payments
2. Cancellation & Refund Policy
- Once a customer confirms a booking and makes payment, the payment is non-refundable if the customer cancels the booking for any reason.
- No refund will be provided for personal reasons, change of plans, late arrival, illness, emergency, or failure to join the tour at the departure point.
- If a customer does not show up at the scheduled departure time, it will be considered a No-Show, and no refund will be issued.
- Seat transfers to another person may only be allowed with prior approval from Craze Vibe Trips and may be subject to applicable conditions.
- If Craze Vibe Trips cancels the tour due to unavoidable circumstances or a company-side decision, the customer will be eligible for a refund of the amount paid, subject to the applicable refund procedure.
- If the tour is postponed or rescheduled, customers may be offered the option to transfer their booking to the new date instead of requesting a refund.
Craze Vibes TripsOfficial Policy
Accommodation & Ethics
3. Married & Unmarried Couples Policy
- Married couples are welcome to join our tours.
- Married couples may be required to provide valid identification or proof of marriage for hotel check-in where required by the hotel/property.
- Unmarried couples may also join the tour, subject to the rules and policies of the hotel, accommodation provider, and applicable local regulations.
- Accommodation arrangements will be made according to the booking category selected by the customer.
- Customers must respect hotel policies regarding room occupancy, visitors, privacy, and conduct.
- Craze Vibe Trips is not responsible for refusing accommodation where a hotel/property has its own legal or management restrictions.
- Any inappropriate, offensive, or disruptive behavior by a couple or individual may result in removal from the tour without refund.
Craze Vibes TripsOfficial Policy
Transportation
4. Coaster / Transport Policy
- Seats in the coaster/vehicle are allocated according to the tour arrangement and may not always be guaranteed according to personal preference.
- Customers must remain seated while the vehicle is moving.
- Standing, hanging outside the vehicle, or any unsafe behavior during travel is strictly prohibited.
- Do not disturb the driver while the vehicle is in motion.
- Customers must keep their belongings safely with them.
- Craze Vibe Trips is not responsible for loss or damage to personal belongings.
- Smoking, vaping, alcohol, drugs, or any prohibited substance inside the vehicle is strictly prohibited.
- Customers must keep the vehicle clean and use dustbins where provided.
- Damage caused to the vehicle due to intentional or careless behavior may be charged to the responsible person.
- The company may change the vehicle type, route, or seating arrangement when necessary for operational or safety reasons.
Craze Vibes TripsOfficial Policy
Transportation
5. Departure & Punctuality Policy
- Customers must arrive at their assigned pickup point at least 10–15 minutes before the announced departure time.
- The tour will operate according to the scheduled departure time.
- The vehicle will not be held for customers who arrive late.
- Missing the vehicle due to late arrival will be considered a No-Show, and no refund will be provided.
- Customers are responsible for confirming their pickup location and reporting time before departure.
Craze Vibes TripsOfficial Policy
Operations
6. Tour Itinerary Policy
- The itinerary provided at the time of booking is a planned schedule and may be changed due to weather, traffic, road conditions, government restrictions, safety concerns, local conditions, or other unforeseen circumstances.
- Craze Vibe Trips reserves the right to change the sequence of visiting points when necessary.
- Some tourist destinations may become inaccessible due to weather, road closures, landslides, security restrictions, or local authorities.
- In such circumstances, the company may replace, skip, or modify a visiting point for safety and operational reasons.
- Such changes will not automatically qualify for a refund.
Craze Vibes TripsOfficial Policy
Accommodation & Ethics
7. Hotel & Accommodation Policy
- Hotel accommodation is provided according to the package and room category selected at the time of booking.
- Standard check-in and check-out timings of the hotel will apply.
- Room allocation is subject to hotel availability and operational arrangements.
- Customers must follow all hotel rules.
- Any damage to hotel property will be the responsibility of the person who caused the damage.
- Additional hotel charges such as room service, minibar, laundry, extra beds, personal orders, or other non-included services must be paid directly by the customer.
- Hotel arrangements may be changed to a similar-standard property if required due to availability or operational circumstances.
Craze Vibes TripsOfficial Policy
Services
8. Food & Meal Policy
- Meals are included only when specifically mentioned in the selected tour package.
- Customers who choose a package without food are responsible for their own meals.
- Meal timings will be communicated by the tour management.
- Delayed arrival at the meal location may result in missing the meal, and no refund will be provided for missed meals.
- Special dietary requirements should be communicated in advance but cannot always be guaranteed.
Craze Vibes TripsOfficial Policy
Tour Types
9. One-Day Tour Policy
- Customers must follow the announced pickup and return schedule.
- The itinerary may involve hiking, walking, stairs, uneven terrain, or outdoor activities.
- Customers should carry comfortable shoes, weather-appropriate clothing, water, and personal essentials.
- The return time is an estimated schedule and may vary due to traffic, weather, or road conditions.
- Customers must remain with the group and follow the tour guide's instructions.
- The company is not responsible for delays caused by traffic, road closures, weather, or other circumstances beyond its control.
Craze Vibes TripsOfficial Policy
Tour Types
10. Two-Day & Three-Day Tour Policy
- Customers must follow the complete itinerary and accommodation schedule.
- Hotel check-in/check-out timings must be followed.
- Customers should carry necessary personal items, medicines, clothing, toiletries, and identification documents.
- Bonfire or other activities may be cancelled due to weather, safety concerns, or local restrictions.
- Customers must return to the vehicle at the time communicated by the tour guide.
- Missing the group or vehicle due to personal reasons will be the customer's responsibility.
Craze Vibes TripsOfficial Policy
Tour Types
11. Six-Day & Eight-Day Tour Policy
- Customers are expected to cooperate with the tour management throughout the complete trip.
- The itinerary may involve long-distance travel and multiple hotel changes.
- Customers should pack according to the expected weather and activities.
- Hotel rooms, transport, meals, and activities will be provided only according to the selected package.
- Any additional personal expenses will be the customer's responsibility.
- The company may adjust the itinerary where necessary due to weather, road conditions, hotel availability, security, or other unforeseen circumstances.
- Customers must follow all instructions provided by the tour manager/guide throughout the journey.
Craze Vibes TripsOfficial Policy
Safety & Responsibility
12. Personal Belongings
- Customers are responsible for their own luggage, mobile phones, cameras, wallets, cash, jewelry, documents, and other personal belongings.
- Craze Vibe Trips will not be responsible for lost, stolen, or damaged personal items.
- Customers should avoid carrying unnecessary valuables.
Craze Vibes TripsOfficial Policy
Services
13. Photography & Social Media
- Photography and video coverage may be provided as part of selected tour packages.
- Tour photographs/videos may be used by Craze Vibe Trips for promotional purposes unless a customer specifically requests otherwise where reasonably possible.
- Customers should respect the privacy of other travelers and should not record or publish others without appropriate consent.
Craze Vibes TripsOfficial Policy
Safety & Responsibility
14. Health, Safety & Outdoor Activities
- Customers participate in outdoor activities and sightseeing at their own responsibility.
- Hiking, trekking, boating, chair lifts, waterfalls, mountain areas, and other outdoor activities may involve inherent risks.
- Customers must follow the instructions of the tour guide and activity operators.
- Anyone feeling unwell, injured, or unsafe should immediately inform the tour guide.
- Customers should carry any personally required medication and essential health items.
- The company may restrict participation in an activity if it considers the activity unsafe for a customer or the group.
Craze Vibes TripsOfficial Policy
Accommodation & Ethics
15. Prohibited Behavior
- Fighting or physical violence
- Harassment or inappropriate behavior
- Theft or intentional damage to property
- Illegal drugs or prohibited substances
- Alcohol where prohibited by law, hotel policy, or tour rules
- Weapons or dangerous items
- Abusive, threatening, or disrespectful behavior toward staff, drivers, guides, hotel staff, or other customers
- Any behavior that creates a safety risk or seriously disturbs other travelers
- Craze Vibe Trips reserves the right to remove a customer from the tour in case of serious misconduct. No refund will be provided in such circumstances.
Craze Vibes TripsOfficial Policy
Operations
16. Tour Guide & Management Instructions
- Customers must cooperate with the tour guide, tour manager, driver, and management team.
- The tour guide's instructions regarding meeting points, timings, safety, and group movement must be followed.
- Customers must not leave the group without informing the tour management.
- Any customer who intentionally ignores safety instructions does so at their own responsibility.
Craze Vibes TripsOfficial Policy
Operations
17. Weather & Unforeseen Circumstances
- Craze Vibe Trips may modify or cancel certain activities due to heavy rain, snowfall, landslides, road closures, flooding, extreme weather, government or local authority restrictions, security concerns, vehicle/accommodation emergencies, or other circumstances beyond the company's reasonable control.
- Safety of customers and staff will always be the priority.
Craze Vibes TripsOfficial Policy
Safety & Responsibility
18. Customer Responsibility
- They have read and understood the tour policies.
- They agree to follow the instructions of Craze Vibe Trips and its representatives.
- They understand that outdoor and long-distance travel involves certain risks.
- They are responsible for their personal belongings and personal expenses.
- They accept the company's booking, cancellation, refund, transport, accommodation, and itinerary policies.
Craze Vibes TripsOfficial Policy
Safety & Responsibility
19. Final Policy
- Booking a tour with Craze Vibe Trips means that the customer has accepted and agreed to all the above terms and conditions.
- Craze Vibe Trips reserves the right to update these policies when necessary to improve safety, service quality, and tour operations.
Craze Vibes TripsOfficial Policy
Section 19 · Final Agreement
Binding Travel & Service Agreement
Booking a tour with Craze Vibe Trips means that the customer has accepted and agreed to all 19 terms and policies. Craze Vibe Trips reserves the right to update these policies when necessary to improve safety, service quality, and tour operations.